Semester Service Design & User Experience

In the first semester of the programme, you will work in a project group on the Service Design & User Experience project. You will research and, subsequently, improve a facility management service by giving recommendations. These recommendations focus on processes, hospitality and sustainability.

You are assigned a coach to guide you through the project. The subjects taught support the project as well. In addition, you work on the professional skills needed to complete the project.

The subjects taught this semester are: Facility & Hospitality and People & Organisations.